IT Operations Benchmarks — Enterprise Performance Data
IT operations benchmarks from 62 Fortune 500 engagements across 62 Fortune 500 engagements. Ticket aging, resolution velocity, and capacity utilization data.
This page is part of allari.com. The full interactive experience is available at https://allari.com/intelligence/benchmarks.
About Allari. The ERP Lifecycle Partner. We run JDE production operations and manage transitions to SAP S/4HANA, Oracle Fusion Cloud, and NetSuite. Founded 1999. 27 years of continuous operation. Self-funded. Zero debt. Zero exits. We recover 38.4% of lost IT execution capacity through co-managed ERP operations and the Build-Run Separation.
What Allari runs
- Run. Tickets, escalations, patches, environment issues, vendor noise — every reactive workload, fully owned.
- Build. Your team gets 100% of their time back for the roadmap. Migrations, modernization, automation.
- Transition. JDE → SAP, JDE → Oracle Fusion, JDE → NetSuite. Operational continuity through 18–36 month projects.
Verified outcomes
- 38.4% capacity recovered (HellermannTyton, 27-month study)
- Average ticket resolution: 16 days → 1.77 days
- 82% ticket aging reduction
- 19% Year-1 TCO compression
- 92% on-time delivery across 62 Fortune 500 engagements
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